Job description
Midweight service designer
Grade SEO
What service designers do
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
Role responsibilities
A midweight service designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.
At this role level, you will:
- be trusted to make good decisions
- recognise when to ask for further guidance and support
- contribute to the development of design concepts
- interpret evidence-based research and incorporate this into your work
In the Department for Education you will:
- lead the iterative design of user-centred services, adapting based on user feedback, data, and requirements
- use both qualitative and quantitative data to inform your design decisions, ensuring services meet user needs and department requirements
- collaborate with multidisciplinary teams, contributing to shared visions, goals, and outcomes
- communicate design concepts clearly to stakeholders, using storytelling and evidence to influence decision-making
- support the implementation of service design strategies that align with broader department objectives
- ensure products are accessible and designed inclusively, meeting the diverse needs of all users, in line with government and department standards
Skills you need
It is essential that you can demonstrate the following experience in your application and at the interview:
- proven experience leading user-centred design initiatives, applying iterative design principles, and using user research to drive continuous improvement, including mapping services and user journeys
- ability to analyse both qualitative and quantitative data, including user behaviour and service performance insights, to inform and iterate on service design decisions
- strong communication skills, with the ability to articulate complex design ideas, influence stakeholders through storytelling and evidence-based insights
- experience working in multidisciplinary teams, incorporating diverse perspectives, and ensuring designs are inclusive and meet accessibility standards
It is desirable if you can demonstrate the following:
- experience of working with advanced iterative methodologies such as Lean UX
- proficiency in advanced data analysis tools and techniques to identify opportunities for innovation and improvement
- expertise in facilitating co-design workshops with diverse stakeholders and enabling effective collaboration across large or complex organisations
- advanced understanding of inclusive design principles, with experience of working in projects that prioritise accessibility and cater to the diverse needs of users