| 14. Operate a reliable service |
Detailed Guide Page |
Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery. |
| 6. Have a multidisciplinary team |
Detailed Guide Page |
It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs. |
| 7. Use agile ways of working |
Detailed Guide Page |
Build quickly, test what you have built and iterate your work based on regular feedback and other useful data. |
| 8. Iterate and improve frequently |
Detailed Guide Page |
Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value. |
| 9. Create a secure service which protects users' privacy |
Detailed Guide Page |
Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks. |
