Content index

Content by type

Title	Description
Architecture	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Assurance	Guidance to help teams understand, prepare for and pass assurance, including service assessments, standards compliance and governance expectations.
Job descriptions	Find and use job descriptions if you're hiring for digital, data, and technology professions in the Department for Education.
Product management	Guidance and information for any product manager working in the Department for Education.
Standards	Understand the standards you must follow when designing, building and running digital services in the Department for Education.

Title	Description
Apply the Service Standard in the Department for Education	Guidance and information for how to apply the GOV.UK Service Standard to design and build accessible, user centred and secure services in DfE.
Architecture capability framework	tk
Architecture community	tk
Architecture documentation	tk
Architecture principles	The principles we follow when designing services.
Architecture profession	tk
Architecture roles	tk
Assess a service	Support delivery teams to create and run accessible services that meet the Service Standard.
Business architecture	tk
Contribute to this service	tk
Create and manage DDT standards	Guidance and information to create and manage DDT standards.
Developing our profession	Our vision for the product management practice at DfE, and how we'll get there.
Get feedback from users on your service	Collect feedback from users of a beta or live product or service using a form.
New to product management	Information if you're joining DfE as a civil servant or contractor product manager.
Peer reviews	Peer reviews provide informal assurance at the discovery phase and throughout the agile lifecycle.
Product communication	Communicate with other product managers.
Product community	Our people, meetups, and how we're developing product management capability across the department.
Product leadership	Our product management profession leadership team, what they do, and how to contact them.
Product management principles	The 8 principles for how we deliver our best work.
Product values	The characteristics that we aspire to as product managers.
Repositories	tk
Roadmap	tk
Service assessments	Find out what you need to do to book and prepare for a service assessment or discovery peer review.

Title	Description
1. Understand users and their needs	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
11. Choose the right tools and technology	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
2. Solve a whole problem for users	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
6. Have a multidisciplinary team	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Book a mid-phase alpha or beta peer review	A mid-phase peer review can help you prepare for a service assessment.
Book an assessment	When to book a service assessment and what to prepare.
Business architects	tk
Business architecture principles	Business architecture principles serve as a set of rules and guidelines that shape business architecture activities.
Complete an assessment report	Guidance to write an assessment report as a trained assessor.
Data architecture principles	tk.
Discovery peer reviews	A discovery peer review is a 2-hour informal review of your work in the discovery phase.
Draft DDT standards	The lifecycle of standards, from concept to publication and use across DfE.
Enterprise architects	tk
Enterprise architecture principles	General rules and guidelines that inform and support decisions in how DfE should deliver services, to align with its vision and objectives.
Get an assessment report	The service assessment report and green, amber and red ratings explained.
Get DDT standards approved	How standards are approved by the standards forum.
Give feedback on the assessment process	How to give feedback as a service team or assessor after an assessment.
Identity principles	tk
Manage actions from an assessment report	How to manage actions as a team from a service assessment.
Principle 1: Set your vision, mission and strategy	We set the vision, mission and strategy for our products, and share it. We know how this fits into the bigger picture.
Principle 2: Understand your users	We know and understand our users and customers. We act as their voice.
Principle 3: Be accountable for your outcomes	We deliver outcomes, not outputs. We're accountable for them. We make sure they're measurable, attainable and valuable.
Principle 4: Prioritise with your roadmap	We align and prioritise our work towards the outcomes, using a roadmap.
Principle 5: Work with your stakeholders	We identify our stakeholders and take them on a journey with us. We work with them, not at them.
Principle 6: Do the hard work with your team	We do the hard work so that everyone on our team knows what's expected of them.
Principle 7: Lead with evidence	We're evidence led. We do not let our own preferences guide our thinking. We know our products better than anyone.
Principle 8: Raise the bar	We help raise the bar for product management. We help people where we can and are not afraid to ask for help ourselves. We are bold.
Publish and manage DDT standards	Guidance to publish and manage DDT standards.
Purpose of architecture framework	tk
Review DDT standard categories	Standards are grouped into categories to make finding and applying them relevant to the need.
Run a discovery peer review	As an assessor you'll help a team to understand if they've completed their discovery or progress through an agile phase.
Run an assessment	Guidance to prepare for and run an assessment as a trained service assessor.

Title	Description
Roadmap	Our roadmap for delivering the DDT Manual.

Content by phase

Content tagged with delivery phases.

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Assurance	Collection	Guidance to help teams understand, prepare for and pass assurance, including service assessments, standards compliance and governance expectations.
Job descriptions	Collection	Find and use job descriptions if you're hiring for digital, data, and technology professions in the Department for Education.
Product management	Collection	Guidance and information for any product manager working in the Department for Education.
Standards	Collection	Understand the standards you must follow when designing, building and running digital services in the Department for Education.

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Complete an assessment report	Detailed Guide Page	Guidance to write an assessment report as a trained assessor.
Get an assessment report	Detailed Guide Page	The service assessment report and green, amber and red ratings explained.
Give feedback on the assessment process	Detailed Guide Page	How to give feedback as a service team or assessor after an assessment.
Manage actions from an assessment report	Detailed Guide Page	How to manage actions as a team from a service assessment.
Run an assessment	Detailed Guide Page	Guidance to prepare for and run an assessment as a trained service assessor.

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Complete an assessment report	Detailed Guide Page	Guidance to write an assessment report as a trained assessor.
Get an assessment report	Detailed Guide Page	The service assessment report and green, amber and red ratings explained.
Give feedback on the assessment process	Detailed Guide Page	How to give feedback as a service team or assessor after an assessment.
Manage actions from an assessment report	Detailed Guide Page	How to manage actions as a team from a service assessment.
Run an assessment	Detailed Guide Page	Guidance to prepare for and run an assessment as a trained service assessor.

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Complete an assessment report	Detailed Guide Page	Guidance to write an assessment report as a trained assessor.
Get an assessment report	Detailed Guide Page	The service assessment report and green, amber and red ratings explained.
Give feedback on the assessment process	Detailed Guide Page	How to give feedback as a service team or assessor after an assessment.
Manage actions from an assessment report	Detailed Guide Page	How to manage actions as a team from a service assessment.
Run an assessment	Detailed Guide Page	Guidance to prepare for and run an assessment as a trained service assessor.

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Complete an assessment report	Detailed Guide Page	Guidance to write an assessment report as a trained assessor.
Get an assessment report	Detailed Guide Page	The service assessment report and green, amber and red ratings explained.
Give feedback on the assessment process	Detailed Guide Page	How to give feedback as a service team or assessor after an assessment.
Manage actions from an assessment report	Detailed Guide Page	How to manage actions as a team from a service assessment.
Run an assessment	Detailed Guide Page	Guidance to prepare for and run an assessment as a trained service assessor.

Content by profession

Content tagged with professions.

View content index for Accessibility specialist

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
Apply the Service Standard in the Department for Education	Detailed Guide	Guidance and information for how to apply the GOV.UK Service Standard to design and build accessible, user centred and secure services in DfE.

View content index for All DDT professions

Title	Type	Description
Assess a service	Detailed Guide	Support delivery teams to create and run accessible services that meet the Service Standard.
Assurance	Collection	Guidance to help teams understand, prepare for and pass assurance, including service assessments, standards compliance and governance expectations.
Complete an assessment report	Detailed Guide Page	Guidance to write an assessment report as a trained assessor.
Contribute to this service	Detailed Guide	tk
Get an assessment report	Detailed Guide Page	The service assessment report and green, amber and red ratings explained.
Give feedback on the assessment process	Detailed Guide Page	How to give feedback as a service team or assessor after an assessment.
Run an assessment	Detailed Guide Page	Guidance to prepare for and run an assessment as a trained service assessor.
Service assessments	Detailed Guide	Find out what you need to do to book and prepare for a service assessment or discovery peer review.
Standards	Collection	Understand the standards you must follow when designing, building and running digital services in the Department for Education.

View content index for Business analyst

Title	Type	Description
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.

View content index for Business architect

Title	Type	Description
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Content designer

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.

View content index for Data architect

Title	Type	Description
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Delivery manager

Title	Type	Description
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.

View content index for Enterprise architect

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Frontend developer

Title	Type	Description
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.

View content index for Interaction designer

Title	Type	Description
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.

View content index for Network architect

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Performance analyst

Title	Type	Description
10. Define what success looks like and publish performance data	Detailed Guide Page	Collect performance data across online and offline channels to measure and show that your service is effective and improving.

View content index for Product manager

Title	Type	Description
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
6. Have a multidisciplinary team	Detailed Guide Page	It's important to have the right mix of the skills and roles, and make decisions as a team to respond quickly to user needs.
7. Use agile ways of working	Detailed Guide Page	Build quickly, test what you have built and iterate your work based on regular feedback and other useful data.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.
Developing our profession	Detailed Guide	Our vision for the product management practice at DfE, and how we'll get there.
Get feedback from users on your service	Detailed Guide	Collect feedback from users of a beta or live product or service using a form.
New to product management	Detailed Guide	Information if you're joining DfE as a civil servant or contractor product manager.
Principle 1: Set your vision, mission and strategy	Detailed Guide Page	We set the vision, mission and strategy for our products, and share it. We know how this fits into the bigger picture.
Principle 2: Understand your users	Detailed Guide Page	We know and understand our users and customers. We act as their voice.
Principle 3: Be accountable for your outcomes	Detailed Guide Page	We deliver outcomes, not outputs. We're accountable for them. We make sure they're measurable, attainable and valuable.
Principle 4: Prioritise with your roadmap	Detailed Guide Page	We align and prioritise our work towards the outcomes, using a roadmap.
Principle 5: Work with your stakeholders	Detailed Guide Page	We identify our stakeholders and take them on a journey with us. We work with them, not at them.
Principle 6: Do the hard work with your team	Detailed Guide Page	We do the hard work so that everyone on our team knows what's expected of them.
Principle 7: Lead with evidence	Detailed Guide Page	We're evidence led. We do not let our own preferences guide our thinking. We know our products better than anyone.
Principle 8: Raise the bar	Detailed Guide Page	We help raise the bar for product management. We help people where we can and are not afraid to ask for help ourselves. We are bold.
Product communication	Detailed Guide	Communicate with other product managers.
Product community	Detailed Guide	Our people, meetups, and how we're developing product management capability across the department.
Product leadership	Detailed Guide	Our product management profession leadership team, what they do, and how to contact them.
Product management	Collection	Guidance and information for any product manager working in the Department for Education.
Product values	Detailed Guide	The characteristics that we aspire to as product managers.

View content index for Security architect

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Service designer

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
4. Make the service simple to use	Detailed Guide Page	Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
Apply the Service Standard in the Department for Education	Detailed Guide	Guidance and information for how to apply the GOV.UK Service Standard to design and build accessible, user centred and secure services in DfE.

View content index for Software developer

Title	Type	Description
11. Choose the right tools and technology	Detailed Guide Page	Choose tools and technology that let you build a good service in an efficient, cost-effective way.
12. Make new source code open	Detailed Guide Page	Aim to make all new source code open and reusable, and publish it under appropriate licences.
13. Use and contribute to open standards, common components and patterns	Detailed Guide Page	Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.
14. Operate a reliable service	Detailed Guide Page	Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
9. Create a secure service which protects users' privacy	Detailed Guide Page	Understand what data your service collects, and how it's stored and used. Identify and address security, legal, privacy and confidentiality risks.

View content index for Solution architect

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for Technical architect

Title	Type	Description
Architecture	Collection	Principles, standards and guidance we expect teams working in the Department for Education to follow.
Architecture profession	Detailed Guide	tk
Architecture roles	Detailed Guide	tk
Business architecture	Detailed Guide	tk
Repositories	Detailed Guide	tk

View content index for User researcher

Title	Type	Description
1. Understand users and their needs	Detailed Guide Page	Take time to understand users' needs and the problem you're trying to solve for them.
2. Solve a whole problem for users	Detailed Guide Page	Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
3. Provide a joined up experience across all channels	Detailed Guide Page	Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
5. Make sure everyone can use the service	Detailed Guide Page	Make sure your service can be used by people with different needs, whether it's for public use, DfE staff or across the education sector.
8. Iterate and improve frequently	Detailed Guide Page	Make sure you have the capacity, people, and technical flexibility to iterate and improve frequently. Focus on improvements that deliver most value.
Apply the Service Standard in the Department for Education	Detailed Guide	Guidance and information for how to apply the GOV.UK Service Standard to design and build accessible, user centred and secure services in DfE.

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