Service assessments

You will receive an email with a link to the report within 7 working days of your assessment.

What to expect in a report

Your report will give you an overall rating, and a rating for each of the 14 Service Standard points.

‘Green’ means that the service has met the standard and can continue to the next phase of delivery.

'Amber’ means that the standard has not yet been met, but the issues are not critical. The service can continue to the next phase of delivery while you work on the amber issues.

‘Red’ means that the standard has not yet been met and the issues are critical. The service will stay in its current phase of delivery.

What action you take next will depend on these ratings.

Accept or challenge the report

Once you've read the report, the product or delivery manager will have 10 days to accept or challenge it.

To accept the report

You can accept the report on your dashboard in the Service assessment service.

To challenge the report

Email the Service Assessment Plus team to arrange next steps.

They'll set up a meeting for the team with the panel. You'll need to agree any changes to the report with the panel before you accept the outcome.

What happens next

Once you've accepted the report, it will automatically be published in the reports section of the Service assessment service.

After your assessment, you'll receive a link to provide feedback to help us improve the assessment experience.