Guidance

Service assessments

Services must be assessed against the Service Standard at the end of each phase. Being assessed is a condition of Cabinet Office spend approval.

Part of: Assurance collection Owner: DesignOps

Book an assessment

A service assessment measures a service against the 14 points of the GOV.UK Service Standard. It's a space for service teams to get expert advice from a panel of specialists.

All services need to have an assessment. Getting assessed is a condition of your Cabinet Office spend approval.

When to book

Service assessments happen at the end of alpha, private and public beta phases.

You should request a service assessment at least 5 weeks in advance so that the Service Assessment Plus team has time to arrange an assessor panel.

They're usually 4 hours long and take place on Tuesdays, Wednesdays, or Thursdays.

If you're in discovery, you should book a discovery peer review. This will help you to understand what the problem is, priorities and whether to move into alpha.

Book a service assessment.