Manage actions from an assessment report

Actions in a service assessment report are things the team must do to help the service meet the Service Standard.

If your assessment report contains amber or red-rated standard points, there will also be a list of actions for the team.

The assessor panel will support teams to complete any actions.

If a standard point is rated green

There will be no actions for the team to take. The team is on the right track.

If a standard point is rated amber

You need to fix amber issues within a reasonable period of time, usually up to 3 months.

You must record your progress in a live ‘tracking amber evidence’ document which will be visible to the assessments team.

You will need to provide evidence to the Service Assessment Plus team, who will liaise with your lead assessor.

You should:

  • review actions as a team
  • build actions into sprint planning
  • involve heads of profession or profession leads, if relevant, to address actions
  • book your next assessment
  • demonstrate how you've resolved any actions before your next assessment

If you have any amber actions you're unable to resolve before your next assessment, work with the assessors to demonstrate how you'll either mitigate the action or resolve it in the future.

For example, an amber rating you know you cannot resolve by your next assessment but will add to your roadmap ready for the next iteration.

If a standard point is rated red

If your service has any red-rated standard points you'll need to book a reassessment. This reassessment will only focus on the red standards.

You should:

  • complete any actions before moving forward
  • review actions as a team
  • go back to the assessor panel with any specific questions
  • prioritise actions in sprint planning
  • book a reassessment
  • demonstrate, with support of the panel and heads of profession, how you've met the standard

At reassessment, the assessors will listen to the team talk through the actions they've resolved.

You'll then get a new report with outcomes for standards that have been reassessed.