Service assessments
Services must be assessed against the Service Standard at the end of each phase. Being assessed is a condition of Cabinet Office spend approval.
Overview
Across government, digital and technology services must be assessed against the Service Standard at the end of each phase. Getting assessed is a condition of Cabinet Office spend approval.
Service assessments happen at the end of alpha, private beta, and public beta phases. They are compulsory for transactional services and recommended for non-transactional services.
If you're in the discovery phase, you should have a peer review.
A service is assessed by a panel of trained assessors from either DfE, or across government. The assessment will be the same, no matter which panel is reviewing it.
DfE panel service assessment
Your service or product will be assessed by a DfE panel if it:
- has less than 100,000 transactions per year (actual or planned)
- is non-transactional
Cross-government panel service assessment
Your service or product will be assessed by a cross-government panel if it:
- over 100,000 transactions per year (actual or planned)
- users from more than one public sector organisation
The Service Assessment Plus team will work with GDS (Government Digital Service) to arrange the panel of cross-government assessors.
Support
Email the Service Assessment Plus team if you have any questions about service assessments.