Content for Service designer
All published content tagged with this profession (role). Grouped by content type with phase applicability where available.
Detailed Guide
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Apply the Service Standard in the Department for Education
Guidance and information for how to apply the Government Service Standard to design and build accessible, usable and understandable services in DfE.
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Create a secure service which protects users' privacy
Understand what data and information your service will be collecting from users, and how this will be stored and used. Identify and address security threats, legal responsibilities, confidentiality, privacy issues, and risks.
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Define what success looks like and publish performance data
Service teams need to work out what success looks like for their DfE service. Collect performance information across all online and offline channels so that you can measure and show that the service is effective and improving.
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Iterate and improve frequently
Make sure you have the capacity, people, and technical flexibility to iterate and improve the service frequently, focusing on improvements that deliver the most value.
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Make sure everyone can use the service
Make sure your service can be used by people with different physical, mental, social, cultural or learning needs, whether it's for the public, for staff working in DfE or across the education sector.
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Make the service simple to use
Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
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Operate a reliable service
Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
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Provide a joined up experience across all channels
Consider where your service fits into a wider journey or alongside other DfE services, and how it will join up across channels.
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Solve a whole problem for users
Consider where your service fits in your users' journey and whether you can solve a whole problem or influence a wider solution.
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Understand users and their needs
Take time to understand users' needs and the problem you're trying to solve for them.
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Use and contribute to open standards, common components and patterns
Use open standards, common components and patterns, and create new ones if there is not one that already meets your needs.